Brite Nites
A platform enabling premium lighting service delivery at scale.
Role
IT Delivery / Delivery Lead
Engagement
Platform build + improvement
Team Size
~14–18 members
Product
B2B operational platform
Context
Brite Nites is a premium lighting provider where customer experience depends on flawless coordination across sales, installation, operations, warehouse readiness, and ongoing support. The platform's purpose was to enable the business to scale while maintaining high-touch service standards.
The Challenge
The business needed a unified system to reduce operational friction, standardize workflows, and provide leadership visibility — without creating a heavy or inflexible process that teams would resist.
My Role
I led delivery across multiple functions, aligning stakeholders and driving a phased roadmap that prioritized adoption, operational impact, and stability.
Approach
- Roadmap defined around real operational workflows (sales → ops → execution → support)
- Incremental delivery to support adoption and reduce change risk
- Strong stakeholder rhythm: decisions, trade-offs, and release communication
- Prioritized visibility (reporting) to support operational planning
Execution Highlights
- End-to-end workflow enablement across key business functions
- Reporting and operational visibility for planning and bottleneck identification
- Delivery governance that kept releases safe while the platform evolved
Outcomes
- Reduced manual coordination through standardized workflows and clearer handoffs
- Improved operational predictability and planning visibility
- Enabled scale while protecting premium customer experience