Tripium

Context

Tripium provides a destination booking and POS platform that helps tourism and hospitality partners sell tickets and experiences. The engagement evolved over years, requiring reliable delivery across multiple connected systems and continuously expanding feature sets.

The Challenge

The core challenge was scaling delivery across an ecosystem where reliability matters — changes in one area can affect booking flows, partner integrations, and operational tooling. The work demanded consistent governance, clear prioritization, and sustained delivery cadence.

My Role

I led delivery across stakeholders and workstreams — turning priorities into roadmaps, keeping execution predictable, and ensuring teams could ship continuously without sacrificing quality.

Approach

• Established roadmap structure and decision rhythm to keep priorities clear
• Ensured delivery transparency: what's shipping, what's blocked, what changed
• Built pragmatic governance around releases and quality expectations
• Balanced new feature delivery with platform stability and maintainability

Execution Highlights

• Coordinated delivery across multiple connected product areas (booking, POS, operational systems)
• Introduced structured release planning and regression discipline
• Improved stakeholder communication and expectation management across ongoing evolution

Outcomes

• Increased delivery predictability across a complex, interconnected platform
• Improved release discipline and stakeholder visibility
• Supported sustained product evolution across a long-term engagement

What I'd Do Again / Learnings

• Roadmap clarity beats "more meetings"
• Delivery predictability comes from strong decisions + consistent cadence
• Teams move faster when priorities and definitions are stable